Returns & Refund Policy

Returns & Refund Policy

Last Updated: June 18, 2026

At ILC, we take pride in delivering premium products designed with quality, craftsmanship, and attention to detail. If you are not completely satisfied with your purchase, please review our return and refund policy below.

30-Day Return Window

Customers may request a return within 30 days of delivery.

To qualify for a return, items must be:

  • Unused

  • In original condition

  • In original packaging

  • Accompanied by proof of purchase

Items that show signs of wear, use, damage, alteration, or misuse are not eligible for return.

Return Shipping

Customers are responsible for return shipping costs for all eligible returns that are not the result of a product defect or shipping error.

ILC does not provide prepaid return shipping labels for standard returns.

Shipping charges are non-refundable.

Non-Returnable Items

The following items are not eligible for return:

  • Used products

  • Products returned without original packaging

  • Products returned after the 30-day return period

  • Gift cards (if offered)

  • Clearance or sale items unless defective

Gift Set Returns

Gift bundles and product sets must be returned in their entirety.

Partial returns from a bundle or gift set are not accepted.

For example:

  • Wallet + Belt Gift Set must be returned as a complete set.

  • Executive Gift Set must be returned as a complete set.

Exchanges

We currently offer exchanges for belt color changes, subject to product availability.

Customers are responsible for any return shipping costs associated with exchanges unless the exchange is required due to a defect or fulfillment error.

Please contact us before sending any item back for exchange.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To process your claim, please provide:

  • Your order number

  • Proof of purchase

  • Photos of the product

  • Photos of the packaging (if applicable)

Upon review, customers may choose one of the following:

  • Replacement product

  • Full refund

ILC reserves the right to verify all damage and defect claims before approval.

Sale Items

Products purchased on sale or at a discounted price are only eligible for return if they are defective or damaged upon arrival.

Refund Process

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed within 5 business days.

Refunds will be issued to the original payment method used during checkout.

Please note that your financial institution may require additional time to post the refund to your account.

Incorrect Items

If you receive an incorrect item, please contact us within 7 days of delivery.

We will provide instructions to resolve the issue and ensure you receive the correct product.

90-Day Craftsmanship Warranty

ILC products are backed by a 90-Day Craftsmanship Warranty covering manufacturing defects under normal use.

Examples may include:

  • Defective hardware

  • Faulty stitching

  • Manufacturing-related material defects

This warranty does not cover:

  • Normal wear and tear

  • Scratches, scuffs, or cosmetic aging

  • Accidental damage

  • Improper use or abuse

  • Damage caused by exposure to water, chemicals, or extreme conditions

Approved warranty claims may be resolved through repair, replacement, store credit, or refund at ILC's discretion.

Return Authorization

Before returning any item, please contact our customer support team for return instructions.

Returns sent without prior authorization may experience processing delays.

Contact Us

For questions regarding returns, refunds, exchanges, or warranty claims, please contact our customer support team.

ILC
Confidence In Every Detail